Privacy Policy

Phantom Grid is a service of Phantom Grid LLC, an Illinois limited liability company, which is the entity responsible for the data described here.

Two kinds of data:

• Account data — your email and sign-in identity, used only to authenticate you.
• Utility data you authorize — read through your utility’s Green Button / ESPI interface: interval usage, billing statements, and (only if you opt in) account and service details.
• Free-tool inputs — if you use the free reconcile tool, the interval-data file and the bill figures you enter. The file is processed once, in the moment, to find your peak and reconcile the charge; it is not stored after your result is shown.
• Uploaded bills — if you use the bill reader, the PDF bill you upload. It is parsed in memory to produce your report and then discarded. We do not write it to disk, we do not keep a copy, and we do not retain your name, service address, or account number from it.
• Interval-data requests — if you ask us to request your interval data from your utility, we record that you asked, when, the exact wording you agreed to, and the details needed to make the request: the Electric Choice ID and meter number from your bill, and the email address you nominated. The Electric Choice ID and meter number are deleted once the request has been submitted. The record that you consented is kept after that, because a record of consent has to outlive the data it authorized.

We use your utility data solely to reconstruct and verify how your usage interacts with billing mechanics, and to show you the results with their sources. We do not use it to build advertising profiles or to train models for unrelated purposes.

We never sell your data and we never share it with installers, vendors, financiers, or data brokers. Phantom Grid takes no commission, so there is no incentive to. Your data is used to serve you, and for nothing else.

We read utility data only after you grant explicit consent on our connect screen, and only the scopes you approve. Access is read-only. ESPI authorizations are time-bounded — we request the shortest window that completes the verification. You receive a consent record of exactly what you granted.

You can revoke Phantom Grid’s access at any time, from your account or directly with your utility. On revocation we stop reading new data; you may also ask us to delete the data we hold.

We keep your utility data for as long as needed to provide the verification you asked for, and delete or anonymize it on request or when an authorization ends, subject to any legal retention obligations.

You can ask us to access, correct, export, or delete the data we hold about you, and you can revoke utility-data access at any time. We don’t sell your data, so there is nothing to opt out of selling. To make a request, email admin@phantomgrid.io; we’ll verify it’s really you before acting, and we won’t penalize you for exercising these rights.

We rely on a small set of infrastructure providers, each bound to handle data only on our instructions:

• Google Firebase — authentication.
• Google Cloud — hosting and data processing.
• Stripe — payment processing for paid verifications. You enter your card details on Stripe’s own checkout; your card number never reaches our servers and we do not store it.
• Google Analytics — first-party, aggregate measurement of how the site and tool are used, so we can improve them.
• Resend — delivers the internal email alert that tells us a lead came in. It receives that notification, which contains the email address you gave us and the figures you saw, and only ever sends to our own inbox.
• Twilio — carries text messages. Two separate uses: the internal lead alert to our own number, and, for customers who ticked the optional consent box, the single message telling them their report is ready. It receives the mobile number and the message, nothing else, and never uses either for its own purposes. See Text messages.

Your utility (e.g. ComEd) is the source of the energy data and governs its own systems. We use analytics only to understand and improve the service — never to build advertising profiles, and never to sell your behavior.

Phantom Grid operates one text message programme. It sends a single message telling you that the electricity report you asked for is ready to view. There is no marketing programme, no promotional programme and no recurring messages of any kind.

• You only receive it if you ask for it. Consent is given by ticking a box that is unchecked by default and is never bundled with anything else. Declining does not affect the service: your report request proceeds either way. The exact wording, and a working copy of the control, is published at phantomgrid.io/sms.
• Message frequency is one message per report request. We do not send on a schedule.
• Reply STOP to any message to opt out, or HELP for help. You can also email admin@phantomgrid.io and we will remove your number.
• Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile numbers and consent records are never sold, rented or disclosed to third parties, affiliates or data brokers for any purpose. We run no affiliate marketing and no third-party lead generation.
• Retention. A number given with a report request is deleted once that report has been sent. A number registered at phantomgrid.io/sms is held with the consent wording it was given under until you ask us to remove it.

Separately, and unrelated to the above, one internal alert goes to our own mobile number when someone submits a lead through this site. That number is ours, not a visitor’s.

We protect data in transit and at rest and limit access to what is necessary to operate the service. No system is perfectly secure, but read-only, least-privilege access is our default posture.

If we change this policy materially, we will note the change rather than silently editing, and update the “last updated” date above.

Privacy questions or data requests: admin@phantomgrid.io.